Refund policy

Thank you for shopping at Evelyn & Colette!
We hope you adore your new pieces, but if something isn’t quite right, we’re here to help.

Return Eligibility

We accept returns within 14 days of the delivery date.

To be eligible, items must be:

Unworn and unwashed
Free of makeup, perfume, deodorant, or wear marks
With all original tags attached
In original condition and packaging

Items returned with signs of wear or damage may not be accepted.

Please visit your order status page to initiate returns. Customers with accounts can also request returns by logging into their accounts.

https://account.evelynandcolette.com

Return Options

When your return is approved, you may choose one of the following:

1. Store Credit (Full Value, No Fees)

Receive the full amount paid for the item as store credit.
Store credit never expires and may be used toward any future purchase.

This is the most cost-friendly return option.

2. Refund to Original Payment Method

You may request a refund back to your original payment method.

For your convenience, we provide a prepaid return label.

Please note:

A 10% processing fee will be deducted
The cost of the prepaid return shipping label will be deducted
Original shipping charges are non-refundable

Refunds are issued 3–5 business days after your return is received and inspected. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bonjour@evelynandcolette.com.

3. Exchange for Another Size

Look, we can't have you running around Paris in an outfit that doesn't fit now can we?

If you’d like to exchange for a different size of the same item, we’re happy to help.

Exchange items ship within 1–3 business days after your return is received and inspected, as long as the requested size is still in stock.

Because inventory cannot be reserved, we recommend sending your return promptly to secure your preferred size.

Customers are responsible for shipping costs for exchanges unless the item arrived damaged or incorrect.

Return Shipping

Return shipping costs are the responsibility of the customer.

For your convenience, we provide a prepaid return label.
The label cost will be deducted from your refund total.

We cover return shipping only for items that arrive damaged or incorrect.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Sale or discounted items including promotional sales
Items purchased with promo codes or discounts of 25% or more
Gift cards
Final sale items will be clearly marked on the product page
Items purchased in person at pop-up events

Damaged or Incorrect Items

Although each item is personally inspected before leaving our shop and shipping to you, sometimes things may slip through by accident that are not up to our quality standards and arrive damaged or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos. We will make it right immediately.

If your package itself arrives damaged causing harm to your order inside, please also send us photos of the damaged package to assist us in potentially filing a claim on your behalf.

How to Start a Return

You may initiate a return in two ways:

✔️ Through your Order Status Page (linked in your confirmation email)
✔️ By logging into your Evelyn & Colette account and selecting the order you’d like to return