Shipping policy
At Evelyn & Colette, every order is wrapped with care & intentionality — as if it were a parcel arriving from a dreamy Parisian corner shop. Below you’ll find all the details about how your pieces make their way from our boutique to your doorstep.
Order Processing
Each order is thoughtfully packed & shipped within 1-3 business days. Please note that weekends and holidays are not included in processing times — we believe the loveliest packages deserve to be prepared thoughtfully and beautifully.
During busy seasons or collection launches, processing may extend slightly, but we always do our best to ship as quickly as possible.
Temporary Shipping Notice
Our small atelier is traveling; Orders placed after March 9th will ship beginning March 24th.
Shipping Methods & Carriers
We ship throughout the United States using USPS and UPS.
Your order will be processed & shipped in 1-3 business days.
- Orders over $100 ship for FREE (Free Standard Shipping - 4 to 8 business days)
- Standard shipping is a flat rate fee of $7.00 (4 to 8 business days)
- UPS Next Day Air® is calculated at checkout (Next business day)
At this time, we are unable to offer international shipping.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.
Your package may make stops along the way — every one a tiny step closer to your wardrobe.
Lost, Stolen, or Delayed Packages
Once an order has been handed off to the carrier, it is in the carrier’s care.
While we cannot be held responsible for lost or stolen packages, we will always do our best to guide you through the claims process and support you however we can.
Where Is My Package?
Once your order leaves our hands and is scanned by USPS or UPS, it is officially in the care of the shipping carrier. Evelyn & Colette cannot be responsible for packages that are lost, stolen, delivered to the wrong address, or damaged during transit. Please be sure to enter your shipping address accurately at checkout and use a secure location for delivery.
When your order ships, you will receive an email containing your tracking number. Most U.S. orders typically arrive within 3–5 business days, though delays can occasionally occur. If your package has not arrived within 10 days of fulfillment, we recommend contacting your local post office or mail carrier directly. In many cases, local carriers are able to locate packages or clarify delivery issues much faster than we can, as we have access only to the same tracking updates you see.
If your tracking shows “Delivered,” please take a moment to check around your home — behind planters, near porches, beside fences — and reach out to neighbors in case it was delivered to the wrong address. You can also speak with your mail carrier to confirm where the package may have been placed.
For added peace of mind, especially if you live on a busy street, we strongly suggest using a P.O. Box, parcel locker, or doorbell camera, and keeping an eye on your tracking information. Package theft and mis-deliveries have sadly become more common nationwide. If you believe your package was stolen or delivered incorrectly, please report the issue to your local postal office or mail carrier as soon as possible.
Incorrect or Damaged Items
If an item arrives damaged or incorrect, please contact us within 3 days of delivery so that we may replace or refund it promptly.
bonjour@evelynandcolette.com
Returns
Returns are accepted within 14 days of delivery for eligible items.
For full details, please review our Return & Exchange Policy and use our self-serve return portal to begin a return.